Azosbyte provides payment services to merchants and businesses. While our services do not involve physical goods, we understand the importance of transparency when it comes to financial transactions. This policy outlines the conditions under which refunds are processed.

3.1. Refund Eligibility

Refunds are considered in the following scenarios:

• Duplicate payment transactions

• Unauthorized or fraudulent charges

• Technical failure during payment processing

• Failure of funds to settle into the intended account

3.2. Requesting a Refund

To request a refund, you must:

• Submit a written request to partner@azosbyte.com

• Include the transaction ID, amount, date, and reason for the refund

• File the request within 7 business days of the original transaction

3.3. Refund Process

Upon receiving your request, our team will initiate a thorough review. If the refund is approved:

• We will notify you via email

• The refund will be processed within 7–10 business days

• The funds will be returned via the original payment channel

3.4. Non-Refundable Services

The following are not eligible for refunds:

• Setup or onboarding fees

• Any services that have already been used or consumed

• Charges resulting from user errors or miscommunication